enfoTech's goal is to deliver world-class
service and technical support for our customers to ensure
that our systems and consulting services achieve their environmental
objectives. From free online resources to customized support
programs by our expert engineers and systems analysts, enfoTech's
Technical Support provides the timely answers you need.
Customer Support Center
enfoTech's Customer Support Center helps you find the relevant
resources required in quick easy steps.
Technical Support Programs
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SILVER
Professional voice support Monday through Friday, 10:00am
to 5:00pm EST, with 24 incidents per year; email support
with a guaranteed 48 hour acknowledgement |
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GOLD
Senior-level voice support Monday through Friday, 9:00am
to 6:00pm EST, with a guarantee of less than 4 hours for
a callback and unlimited incidents; email support with
a guaranteed 8 hour acknowledgement. |
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PLATINUM
Mission critical voice support. On-call pager support
available 24x7 with a guaranteed response of less than
1 hour with unlimited incidents; email support with a
guaranteed 2 hour acknowledgement. |
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If you have questions,
try FAQ center first. |
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Download user manuals and
technical documents of our products. |
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Download patches, upgrades. |
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For communication between
enfoTech, our current customers, or
our potential customers, we provide
a forum where you may post questions,
comments, suggestions and ideas. It
is a great way to share your thoughts. |
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Member-only Area |
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